Frequently Asked Questions


Scheduling, Payments, & Policies


 How can I schedule an appointment?

Email us at;, or phone at: 07956083618 and we will be happy to find a time that works for you! You can also book online up to two hours before the appointment start time.

Payment can be made by cash or by Bank transfer. Please note that there is a minimum per visit call out charge of at least £60.00 of treatments.



Yes, you receive the full amount of treatment time that you pay for, however you will need to arrive at least 15 minutes prior to your scheduling time to fill your client form. 



We don't currently have a couple’s massage room.  It's best to give us a call to schedule more than one.



Please arrive on time for your appointment.  Time for your appointment has been specially arranged for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. We will do our best to provide you with the services you have booked, but we cannot guarantee the full time if you arrive late.  Full payment for your scheduled services will be expected.



If you need to reschedule your appointment, please do contact us to inform.  For late notice cancellations, please call us directly at 07956083618 as soon as possible.

You should give at least 48 hours’ notice if you need to cancel your appointment. You can reschedule the appointment. Appointments cancelled within 48 hours’ notice will incur the full cost of the treatments.



We accept cash, Bank transfer payment or gift card or gift voucher. 

You can book through the online booking system,  and pay by bank transfer. Sweet Harmony Holistic Healing only accepts pre-pay payments.

Once booked online please get in contact with me and provide your name, treatment booking time and address.

Reclamation Massage Therapy is a one-person practice, and as such, I am often unable to take or return phone calls. For the quickest response, please send me a text or an email.



Tipping is neither required nor expected, but of course we appreciate the gesture!  Our massage therapists do not depend on tips, but if you would like to leave a tip, simply add the gratuity at checkout.


About Us


Are your massage therapists licensed and certified?

Yes. The massage therapist is certified and has successfully completed the VTCT Level 3 Diploma in Massage Therapy. The VTCT awarding body is recognised in both UK and abroad.


What kind of training do your massage therapists receive?

To become nationally certified, a practitioner must demonstrate mastery of core skills and knowledge, pass a standardized exam, uphold the organization's Standards of Practice and  Code of Ethics , and take part in continued education.
Ana Bela received extensive training at an accredited massage schools with curriculum including Musculoskeletal Anatomy, Physiology, Kinesiology, Pathology, Swedish massage, Deep Tissue massage,  Business and Professional Ethics, Service Learning, as well as Clinical Experience. 
Many massage therapists go on to specialize and earned advanced certifications.
Before, During, and After Your Massage


Do I need to shower before my massage?

You don't need to necessarily shower right before your massage, but do we ask that you come to your appointments clean and free of fragranced personal care products.  


Should I take off my underwear when I get a massage?

Please do live your underware on. 
For Reiki & Multidimensional Therapy Healing, you may be asked to leave some or all of you clothing on.
For Swedish Massage, Deep Tissue Massage,  Hot Stone Massage, Aromatherapy Massage, Indian Head Massage, please do keep your undergarments on.  Women usually remove their bras so no straps are in the way of back and shoulder massage.
Licensed massage therapists must ensure that clients are always properly covered by a sheet or towel, genitals will never be exposed, and only the specific areas being massaged will be uncovered.


The pressure isn't deep enough, but I don't want to complain.  What should I do?

You are encouraged to openly communicate with the massage therapist about your preferences and comfort.  If anything needs to be adjusted, or if we are almost (but not quite) getting the right spot, just speak up and let us know right away!
​However, it is a myth that massage therapy needs to hurt in order to be effective.  Some of the most effective techniques involve very light, gentle touch.  Often, too much pressure can cause muscles to tighten further, and detract from the effectiveness of your treatment.


Is it okay to talk to the massage therapist during my massage?

You will experience the greatest benefits from your session if you just allow yourself to become quiet and relaxed...which helps your massage therapist focus on providing a great massage!
Definitely communicate with your therapist if you feel any pain or discomfort, if you have any concerns during your massage, or if there is anything your massage therapist can do to make you more comfortable.  Some types of massage that work on deep layers of muscle and tissue, such as deep tissue or sports massage, will require more feedback to ensure that the pressure is not uncomfortable.


I woke up with a cold today. Should I come in?

A massage will likely just make you feel worse. If you are sick, you may get your therapist sick and pass it on to other clients that day. Even if you are giving less than a 24 hour notice, we prefer you reschedule your appointment if you are feeling unwell, so let us know as soon as possible.


When is it not okay to get a massage?

​It is important for you to fully complete your Health History and keep your therapist up to date on your condition.  Not all types of massage are appropriate for all conditions.


What should I do after I receive a massage?

It's a great idea to give yourself some additional time after your massage to continue relaxing and to allow your body to fully absorb the benefits of massage.  We leave plenty of time in between appointments so that you never feel hurried and can take your time before you head out the door.


Is it ok to exercise right after a massage?

Yes, it's ok to exercise after a massage, however it is advisable to practice exercise 24 hours after you have had your treatment.


"Touchy" Topics


What if I fall asleep, snore, or drool during my massage?

This very often happens during a massage and is nothing to be embarrassed about.  Just take it as a sign you are enjoying the relaxation!


Can I blow my nose, itch, or get up and go to the bathroom during a session?

Of course! We don’t want you lying there uncomfortable and preoccupied, so feel free to take care of it.


What if I forgot to shave?

No problem!


Should I tell my therapist if I have a rash or wart or any other condition?

Yes, please let your massage therapist know right away.


What if I have big breasts that get in the way or make it uncomfortable to lay face down?

If you are uncomfortable laying face down, or in any other position, let your massage therapist know.  Bolsters and towels can be used to make you as comfortable as possible.


Is it ok to use tobacco, marijuana, or drink alcohol before my massage?

We ask that you please refrain from using tobacco, recreational drugs, or alcohol at least 4 hours before your appointment.  Even some prescription or over the counter medications can contraindicate massage.


What if I’ve experienced a trauma (or abuse) that is still triggered by touch? Should I let my massage therapist know?

Yes, absolutely let your massage therapist know if you do not want to be touched in a specific area or in a certain way. You don’t have to give us any details, and you have the right to ask to take a break or end your massage all together at any time, for any reason.


If I’m attracted to my massage therapist, can I ask her out?

Our professional ethical code of conduct that requires us to make sure boundaries are clear, and massage therapist-client relationships must be kept professional, or be terminated if things become personal.  Additionally, we have a zero-tolerance policy and any sexual advances, innuendo, or inappropriate touching is grounds for immediate termination of your session.


Can I joke about “happy endings” even if I have no interest in receiving one?

No, not even as a joke.  This is disrespectful to your massage therapist and our profession.  Additionally, we have a zero-tolerance policy and any sexual advances, innuendo, or inappropriate touching is grounds for immediate termination of your session.


What if I get aroused or get an erection during my massage?

Arousal is a natural parasympathetic response, so don’t feel guilty. However, understand that it was not your massage therapist’s intention to arouse you. Our professional ethical code of conduct that requires us to make sure boundaries are clear.  If there is a distracting technique or motion (i.e. rocking the prone torso) that aroused you, it is okay to tell your therapist to stop that motion.  Just to be clear, we do have a zero-tolerance policy and any sexual advances, innuendo, or inappropriate touching is grounds for immediate termination of your session.

 The best appreciation you can show is by referring your friends and family to us and letting them know about the amazing benefits of massage therapy!


© 2024, Sweet Harmony Wellbeing


Our Address

12 Finch Avenue, London SE27 9TX - UK

Our Contacts

P. ‭07956 083618‬

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