Sweet Harmony Holistic Healing
Terms and Conditions
Please carefully read and ensure you fully understand the following terms and conditions before committing yourself to any of the treatments and services that we provide as part of Sweet Harmony Holistic Healing service:
Client Booking
You can book through the online booking system and you can make payment through there. Sweet Harmony Holistic Healing only accepts pre-pay payments.
Once booked online please get in contact with me and provide your name, treatment booking time and address.
Reclamation Treatment Therapy is a one-person practice, and as such, I am often unable to take or return phone calls. For the quickest response, please send me a watsup message on 07508 586809 or an email.
We sell some of our treatment packages at a discounted price for clients to benefit from having multiple sessions over a course of time. All our packages have an 8 weeks expiration date period and any un-used session outside of this period will be non-refundable and void.
Sessions from a package cannot be transferred to a third party unless this has been agreed upon in writing by Sweet Harmony Holistic Healing.
*Colonic Hydrotherapy Packages have a 6 weeks expiration period.
Cancelation, Refunds & Rescheduling
please note that a 24 hour cancelation notice is required. You will need to inform with us of your intention to cancel the booking via WhatsApp Text only :07508 586 809
If you have made a cancellation as mentioned above, all the refunds will be made within five (5) working days following the date when you share with us your intention of cancelling the booking. The refunds will be made using the same payment method as the one used for the initial transaction.
You will also be charged for the full Treatment Fee if you:
- Cancel a booking other than as permitted above i.e. outside of the 24-hour notification period;
- Attempt to cancel a booking on or after a Treatment Appointment Time;
- Fail to attend a booking at the Treatment Appointment Time and/or at the Designated Premises.
- Arriving 15 minutes later than the scheduled treatment time.
A cancellation fee will apply to compensate the Therapist, as it is unreasonable to expect the Therapist to offer the same time slot to another client on short notice. Cancellation fees may be waived at our discretion for genuine reasons outside your control.
Please Note that all deposits made towards securing an appointment are non-refundable.
In the event that a client experiences any discomfort after a colonic treatment or any other treatment, and requests a refund of their deposit, the deposit amount may instead be applied towards any other treatment of equal value or used to extend the treatment or a treatment that is not part of a special price or discount deal, This is subject to the client’s agreement and availability of services.
Clients are permitted to reschedule their appointment once without forfeiting their deposit. However, any subsequent rescheduling requests for the same appointment, even if made within the 24-hour notice period, will incur a £5.00 fee. This ensures fairness and allows us to better accommodate all clients.
Customer Responsabilities
It is your responsibility to ensure that the information provided at the time of booking is complete and accurate. Failure to provide such information may result in your booking being rejected or cancelled. Additionally, it is your responsibility to plan ahead to arrive at your appointment on time.
If you are 15 minutes late, you may not be able to receive treatment, and this will be considered a missed appointment. For clients using vouchers, arriving 15 minutes late will result in the loss of voucher entitlement, as the voucher is redeemed upon Requested by a Text Message prior to the appointment date.
Cancellation by therapist
In the unlikely event that the therapist cannot make a confirmed appointment due to illness or unforeseen circumstances Sweet Harmony Holistic Healing will issue you a full refund if applicable or reschedule the appointment.
Consultation
Prior to appointment, I will request our client to advise if feeling unwell. Sweet Harmony Holistic Healing clients are requested to complete a consultation form prior the treatment.
During appointment, Therapist is to wash hands upon your arrival, before and after treatment. The therapist will clean, replace and or is to disinfect products, equipment/s and surfaces after each client treatment.
Disposable massage table paper, Towels, etc will be disinfected, washed and used for each clientz
Your health and the therapist duty of care to you
In order for the therapist to advise suitable and safe treatments you should inform the therapist at the time of booking your appointment of any; allergies, health issues or medical conditions that the therapist needs to be aware of, including pregnancy.
You agree to a full consultation to be done by the therapist prior to your first session to assess your suitability. Treatment will not be provided unless you complete and sign the consultation form document. Full treatment fee will be charged.
Because of the nature of Sweet Harmony Treatments offered and the necessity for close contact, Sweet Harmony Therapist will maintain high standards of personal hygiene and our clients are politely requested to ensure that they also maintain a high standard of personal hygiene. This includes paying attention to body odour.
Clients are reminded that if they are in the habit of not wearing underwear, this will not be acceptable for a treatment environment and they must be suitably clothed.
Please note; We have strict medical safety guidelines for all treatments.
Please note that in some cases the therapist may not be able to treat you unless you provide your doctor’s written consent. We may not be able to see you If you have any current medical conditions;
If you are in the first 12 weeks of pregnancy
If you are taking certain prescribed medication
If you have any heart conditions - including high blood pressure
If you have sunburn
If you have diabetes, etc
and or any other medical conditions stated on your consultation form document
DISCLAIMER
At Sweet Harmony Holistic Healing our aim is to provide our customers with the best information, services and products available.
All the information on this website is for informational and educational purposes only and should not be treated as a substitute for advice given by your GP or other healthcare professionals. Nothing in the content should be construed to suggest that any of the treatments offered by Sweet Harmony Holistic Healing provide a cure for any medical condition nor is the information intended to be used for diagnosing, prescribing or treating a medical condition, illness, disease or individual health problem.
Any medical condition should be discussed with your GP prior to treatment at Sweet Harmony Holistic Healing and at no point should medication be discontinued in favour of treatments provided by Sweet Harmony Holistic Healing, without taking the advice of your doctor. No medical claims are made about the use of treatments or services or products provided by Sweet Harmony Holistic Healing, nor are the products or treatments intended to be a substitute for medical treatment.
Sweet Harmony Holistic Healing may periodically add, remove, update or change information on this website at any time, without prior notice.
Gift Voucher
Gift Vouchers are valid for 4 months unless otherwise stated.
Our gift vouchers are available in any amount and can be used at sweet harmony giving the recipient a wide range of treatments to choose from.
Ideal for Birthdays, Christmas, Mothers Day, Valentines, Fathers Day or just because they’re worth it!
Gift vouchers can be collected directly from our Studio or they can be sent via the post at an additional cost of £2.76 for postage and packaging.
To order a gift voucher please contact me
Gift vouchers are not refundable, but can be re gifted and used before they expire.
The cancellation policy still applies to gift vouchers.
Reclamation Massage Therapy has a zero-tolerance policy for sexual harassment of any kind, including but not limited to solicitations for extras, suggestive comments, or inappropriate touch. Should you choose to engage in such behaviour, the session will be immediately terminated, you will be charged in full for your appointment, and you will be banned from booking further appointments. Authorities will be contacted for severe offenses.
Cancer Massage
Much like prenatal massage, massage for folks who are experiencing cancer requires a different and specific set of techniques that I do not offer yet. If you are currently diagnosed with cancer, I encourage you to seek out a massage therapist who specializes in oncology massage.
MODIFICATION & TERMINATION
We may modify Our Terms or terminate use of our Booking Services at any time by giving notice of termination to you. Our service/treatment Prices may also change from time to time. We may also change, suspend, terminate or discontinue any aspect of Our Booking Services including availability of certain features at any time for any reason.
Enjoy your treatment!
